COVID FREE

Frequent questions

IS IT SAFE TO STAY AT BUHO BOUTIQUE ROOMS?

We have reinforced all the cleaning and disinfection protocols in rooms and common areas of our establishments according to the recommendations of the health authorities, but we have also added our own measures.

All our staff and suppliers receive permanent training and we carry out periodic audits to guarantee your safety.

HOW DOES BUHO BOUTIQUE ROOMS GUARANTEE THE CLEANLINESS OF ITS FACILITIES?.

Your safety is our priority and that is why we have increased the frequency of cleaning and disinfection of regular contact surfaces, as well as ventilation to ensure your safety. Protective screens and signage have been installed in the reception to guarantee the distance between people and hydroalcoholic gel dispensers have been installed. We have masks and gloves for those clients who request it.
All Plaza Goya Rooms staff receive daily training on security measures.

WHAT HAPPENS IF THE HOTEL REMAINS CLOSED?

You can choose between receiving a full refund or a bonus redeemable until February 2021.

WHAT HAPPENS IF THE HOTEL IS OPEN, BUT I CANNOT MAKE MY TRIP DUE TO FORCE MAJEURE?

Do not worry, we are at your disposal to help you. Do not hesitate to write to the hotel so that we can review your reservation. We are aware that we are in an extraordinary situation and that there are external causes that may affect your travel plans.

CAN I MAKE MY RESERVATION NOW AND CANCEL LATER FOR FREE?

Yes! Remember that our COVID 19 Flexible Rates allow you to cancel your reservation for free before your arrival day for reasons of force majeure in your country or ours.

WHEN DO THE HOTELS OPEN?

The date of reopening of our hotel will depend largely on what the authorities of our country establish. To find out if the hotel is open, check availability by clicking here.

In all cases, the reopening dates may vary according to the authorities or our operations.